Cathy at Domestic Psychology has a winner. I won’t spoil it for you, just go there. And she was spot on about the new Star Trek too. Just saying.
Caring About Your Customers
Beth at Design Drama discusses customer service and long-term investment. She says that word of mouth is something everyone is going to get a dose of. Word of mouth can make you or break you. Over the years, I’ve had clients tell me about their dealings with other designers and how “they were only interested [...]
Customer Service On Twitter
Rex Hammock talks of how Twitter is becoming more than how people stereotype the service. It’s a useful tool and he talks of how companies are using the service as a customer service outlet. But don’t think of Twitter as merely a “tracking” tool or a “broadcasting” tool. It is a conversational tool. Here are [...]