Caring About Your Customers

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Beth at Design Drama discusses customer service and long-term investment. She says that word of mouth is something everyone is going to get a dose of.

Word of mouth can make you or break you.

Over the years, I’ve had clients tell me about their dealings with other designers and how “they were only interested in my money and the project never got done after they cashed the check.” This behavior is unacceptable, pure and simple. The bottom line is this: You have to care, you have to give your client attention and you have to provide the basic customer service that makes your client realize that you are going the extra mile to give them the best you possibly can.

If you don’t appreciate them, someone else will. And in this economy, people are looking for the most bang for their buck. Part of that bang is service with a smile and a “thank you” at the end.

She’s been working in the design field since 1993. You may want to take care and listen.

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